What to know

We will only have this meeting if you’re using a Smartloop Help Chat on your site.

In this meeting, we go over how Smartloop works. It’s the chatbot we use for user help. The agenda includes:

  • Review how to respond to user questions

Homework (Prepare before the meeting)

Client team

JUNO team

(star) Review the Help Chat agent training guide
(star) Review the Help Chat configuration options

What to do during the meeting

Client team

JUNO team

(tick) Ask any questions about the Help Chat

(tick) Gather any information needed to fill out the Help Chat request form

What to do after the meeting

Client team

JUNO team

(tick) Fill out the Help Chat request form

Resources