The JUNO team can help you configure elements of your Smartloop Help Chat. Tell your JUNO team representative about any configurations you’d like.
An example Help Chat conversation. See the table below for details.
The Help Chat has a few basic elements that you can customize:
Change icon color on the welcome page
Change the help chat avatar. We recommend your logo or a branded character. (See specifications)
Provide the link to your schedule (web or PDF) and add any extra information for users. (300 characters max)
Live agent availability
In addition, the Help Chat has standard automated responses to technical support questions. They were created from a substantial list of real-world questions, and we are constantly refining them. For example, a user who types I’m getting audio feedback will get an automatic response suggesting different ways to fix the issue.
Covered topics are:
Feedback or echoes
Audio won’t turn on
Unable to hear anyone
People can’t hear me
My connection is unstable
I need help restarting my router
Camera won’t turn on
Trouble logging in
Access the mobile app
Magic link doesn’t work
Never got an email
These standard responses come with the Help Chat, free of cost. If you have your own list of anticipated questions, talk with your JUNO team representative about adding custom automated responses.
Or you can completely remove automated responses (also known as a hollow bot).
Add custom automated responses (talk to your JUNO representative about this option)