There are a few ways for visitors to contact you one-on-one in your exhibitor suite. This guide helps you understand how they work and how to set them up.

Once a visitor reaches out using one of these methods, meetings and messages work just as they do around the rest of the site. For example, you can invite more people to a meeting. Learn more about how to manage meetings and messages.

(lightbulb) Before you begin

  • Set your availability in your personal profile.

  • You need to be added to your exhibitor suite as a team representative before visitors can connect with you. Exhibitor admins can add representatives in the suite editor.

Talk Now, Schedule, and Message

Two representatives are listed under a heading that reads Talk with our team. They both show a photo and first name. They both show a Schedule button, but only one of them has a Talk now button.

The Talk Now, Schedule, and Message buttons are located under each representative’s name in your suite. Below, learn more about how they work and how to set them up.

When visitors click Talk Now

The Talk Now button shows up under your name when you:

  • Are logged in and are anywhere on the site (except in a session).

  • Have no other sessions or meetings on your schedule during that time.

  • Turn off Do Not Disturb in the exhibitor suite editor.

You can’t see your own button, but other people can. We recommend testing it with other representatives from your team to confirm it’s set up.

When a visitor clicks Talk now:

  1. An alert appears at the bottom of your screen with the caller's name and photo. There’s a ringing sound like a phone call.

  2. If you miss the call or decline it by clicking the X icon, the caller is told you’re busy and to try again later. Note that we don’t currently log missed calls.

  3. To accept the call, click the Phone icon. You and the caller automatically enter a private breakout room on the site.

  4. Turn on your Camera and MicrophoneShare your screen, or send messages in Chat.

A call alert from a visitor is highlighted at the bottom of the site. There are two button options to decline or answer the call.

A call alert

Two people in a private breakout room. There are video and audio controls on the bottom. A box for text chat is on the right.

A private breakout room

When visitors click Schedule

The Schedule button always shows up under your name unless you turn on Do Not Disturb in the Representatives tab.

You can’t see your own button, but other people can. We recommend testing it with other representatives from your team to confirm it’s set up.

When a visitor clicks Schedule:

  1. They select a time from your calendar. They can only select times you set as available. We also prevent double-booking by blocking your calendar when you schedule sessions or meetings.

  2. You get a notification by email and directly on the site. Click the Bell icon in the site navigation bar to see notifications.

  3. To view meeting details, click the meeting notification on the site. Or in the email, click View meeting.

  4. Click Attend at the top of the page to accept the request. This adds the meeting to your schedule.

Recording of going to a notification on the site and accepting the meeting invitation.

Accepting a meeting invitation

The email notification lists the date and time of the meeting. A the bottom, a link to View Meeting takes you to the meeting details page.

Email notification for a meeting invitation

When visitors click Message

The Message button always shows up under your name unless you turn on Do Not Disturb in the Representatives tab.

You can’t see your own button, but other people can. We recommend testing it with other representatives from your team to confirm it’s set up.

When a visitor clicks Message, they can send you a direct message. The conversation is saved in the same location as the rest of your direct messages, so you can view it from anywhere on the site.

To accept their message request:

  1. The first time someone messages you, a temporary notification appears in the top left corner of the site.

  2. Go to your Messages by clicking the Speech bubble icon in the navigation bar.

  3. Accept or Decline the request. If they already sent a message, it appears when you accept.

  4. Continue the conversation by typing a message and clicking the Send icon.

Recording of accepting a message request.


In the “Connect with us” section

This section has contact buttons that connect to multiple representatives from your team.

When a visitor clicks the Schedule button, an email notification is sent to every representative with admin rights. Any of them can accept the request and invite others.

When a visitor clicks the Talk Now button, it calls the first available representative.

When visitors click your profile photo

Contact buttons show up in your personal profile if you turn on Allow members to contact me.

You can’t see your own buttons, but other people can. We recommend testing it with other representatives from your team to confirm it’s set up.

Visitors can schedule a meeting or send a direct message by clicking your profile photo. They can do this in your suite or anywhere else around the site.