Network tips

  • For a smoother experience, close out of other programs and browser tabs, then refresh the session page.

  • To establish a consistent connection and have a smoother experience, plug in an ethernet cable.

  • To establish a smoother experience, get closer to your router if on Wi-Fi.

  • To establish a smoother experience, disconnect other devices on your network.

  • If you are experiencing issues even with a solid connection, try clearing your browser cache, then re-joining.

  • If you are using a VPN, disconnect from it to establish a smoother and consistent connection.

  • To establish a smoother experience, lower the quality of the video. To do that, hover your mouse over the video, click the settings icon, click quality, then select a lower resolution.

  • If using a laptop, make sure your charger is plugged in to avoid being in low battery mode.

  • Pre-Record/Pre-Roll Session Tips:

  • To adjust the sound level of the video, hover your mouse over the video and use the bottom volume slider or volume bars to adjust the sound level.

  • To put the video in full screen, hover your mouse over the video and click the video full screen button.

  • To play or pause the video, hover your mouse over the video and click the video view or click the bottom left play/pause button.

  • If you are seeing a black screen, try switching to a different browser, resetting your browser settings to default or restarting your pc and power cycling your router.

Audio tips:

  • If you are unable to hear audio, make sure your site isn’t muted. Right click the session browser tab and click “Unmute.”

  • If the sound seems low, make sure your system volume is turned up and make sure the video volume controls are turned up.

  • If you are receiving audio feedback, try refreshing the session page.

  • Screen Share Session Tips:

  • If you experience slides freezing refresh the session page.

  • If you experience slides freezing try the below:

    • Right click the slide view and select “Show Controls”

    • Hover your mouse over the slide view and click the “Pause” button

    • Click the “Play” button

  • If you experience slides freezing try closing out of all other programs and browser tabs, then refresh the session page.