Troubleshoot audio feedback.

When using a headset

Close other session tabs

  1. Click the X button to close out of any other session tabs open

Will eliminate audio feedback if you joined more than one session


Refresh the live session

  1. Step 1 Click the browsers refresh button

This can help establish a better session connection, and in turn eliminate audio feedback.


Lower the input volume

Windows configuration

  1. Right-Click on the volume icon and click Open Sound Settings

  2. Scroll down to input and click device properties

  3. Scroll down and click Additional device properties

  4. Click the levels tab

  5. Lower the Microphone slider until audio feedback goes away

Mac configuration

  1. Launch System Preferences

  2. Select the Input Tab

  3. Lower the Input volume until audio feedback goes away

Re-plugin your headset cable

  1. Unplug your headset cable

  2. Plug your headset cable back into the port

Switch headsets if the current one is having issues

The audio feedback issue could be because of a faulty headset.

You may need a better microphone. Some microphones are designed to filter out or reduce ambient noise.

Remove the 'Listen to this device' feature

Windows configuration

  1. Open control panel

  2. Click Sound

  3. Click the recording tab

  4. Double click the primary input device

  5. Click the listen tab

  6. Make sure the 'Listen to this device' checkbox is unchecked

Having this function enabled can cause audio feedback when you are connected to the port with a headset.


Enable audio enhancements

Windows configuration

  1. Open the Sound Control Panel

  2. Select the Recording tab, right-click your microphone, and select Properties

  3. Select the Enhancements tab, enable “Noise Suppression” & “Acoustic Echo Cancellation”

  4. Click Apply and OK

Mac configuration

  1. In system preferences in your Launchpad, click on the sound icon

  2. Click on Input, and enable the “use ambient noise reduction” and close the window


Restart audio services

Windows configuration

  1. In the Windows search bar type Services

  2. Open services

  3. Scroll down to Windows Audio/Windows Audio Endpoint Builder

  4. Right-Click the services and click Restart

Mac configuration

  1. Open Activity Monitor

  2. Type in the search bar coreaudiod

  3. Click the Force Quit button to manually kill the process


When not using a headset

Close other session tabs

  1. Click the X button to close out of any other session tabs open

Will eliminate audio feedback if you joined more than one session


Refresh the live session

  1. Step 1 Click the browsers refresh button

This can help establish a better session connection and in turn eliminate audio feedback.


Lower the volume of your built-in speakers

Windows configuration

  1. Click the volume icon to the bottom right of windows

  2. Lower the volume until the audio feedback goes away

If this does not work, use a headset.

Mac configuration

  1. Click the Volume control in the menu bar

  2. Then drag the slider down until audio feedback goes away

If this does not work, use a headset.


Turn off the 'Microphone Boost' feature on your PC

Windows configuration

  1. Open the 'Control Panel'

  2. Click 'Hardware and Sound' and then select 'Sound'

  3. Click the 'Recording' tab in the 'Sound' dialog box

  4. Select your microphone device and then select 'Properties'

  5. Open the 'Levels' tab and lower the “Microphone Boost” slider to 0

  6. Click Apply and OK


Enable audio enhancements

Windows configuration

  1. Open the Control Panel and click on Sound

  2. Select the Recording tab, right-click your microphone, and select Properties

  3. Select the Enhancements tab, enable “Noise Suppression” & “Acoustic Echo Cancellation”

  4. Click Apply and OK

Mac configuration

  1. In system preferences in your Launchpad, click on the sound icon

  2. Click on Input, and enable the “use ambient noise reduction” and close the window


Restart audio services

Windows configuration

  1. In the Windows search bar type Services

  2. Open services

  3. Scroll down to Windows Audio/Windows Audio Endpoint Builder

  4. Right-Click the services and click Restart

Mac configuration

  1. Open Activity Monitor

  2. Type in the search bar coreaudiod

  3. Click the Force Quit button to manually kill the process


Plug in headphones

Can eliminate audio feedback from external speakers