Delete Google Chrome cache

  1. Open Google Chrome.

  2. Click the 3 dot icon to the top right

  3. Click Settings.

  4. Click “Security and Privacy” on the left side of webpage.

  5. Click the “Clear browsing data” button under the “Security and Privacy” section

  6. Click the Time range drop down and select All time

  7. Once the process completes, click clear data and exit relaunch Google Chrome


Enable your camera & microphone

  1. Open Chrome

  2. Click the 3 dot icon to the top right

  3. Click settings

  4. Click privacy and security

  5. Click site settings

  6. Open microphone page

  7. Add the site to the allow list

  8. Open camera page

  9. Add the site to the allow list

Review your blocked and allowed sites.

To remove an existing exception or permission: To the right of the site, click Delete.

To allow a site that you already blocked: Under "Blocked," select the site's name and change the camera or microphone permission to "Allow."


Default camera 

  1. Open Chrome

  2. Click the 3 dot icon to the top right

  3. Click settings

  4. Click privacy and security

  5. Click site settings

  6. Under permission click Camera

  7. Use the drop-down menu to select your desired device 

  8. Refresh the Juno session

  9. Click Video


Update Google Chrome

  1. Open Google Chrome.

  2. Click the 3 dot icon to the top right

  3. Click Help.

  4. Click About Google Chrome.

  5. If there are updates available click Update and Restart Chrome.

  6. Close and Re-open Juno to see if your issue is resolved.

On managed networks, you may still get an error indicating the version is not current even after successfully updating the browser. If this happens please reach out to your IT department.


Still having trouble? Choose your OS below!

Windows 10 Camera Solutions

Windows 11 Camera Solutions

Mac Camera Solutions