Enable your camera & microphone

  1. Open Chrome

  2. Click the 3 dot icon to the top right

  3. Click settings

  4. Click privacy and security

  5. Click site settings

  6. Open microphone page

  7. Add the site to the allow list

  8. Open camera page

  9. Add the site to the allow list

Review your blocked and allowed sites.

To remove an existing exception or permission: To the right of the site, click Delete.

To allow a site that you already blocked: Under "Blocked," select the site's name and change the camera or microphone permission to "Allow."


Default camera 

  1. Open Chrome

  2. Click the 3 dot icon to the top right

  3. Click settings

  4. Click privacy and security

  5. Click site settings

  6. Under permission Click Camera

  7. Use the drop-down menu to select your desired device 

  8. Refresh the Juno session

  9. Click Video


Default microphone

  1. Open Chrome

  2. Click the 3 dot icon to the top right

  3. Click settings

  4. Click privacy and security

  5. Click site settings

  6. Under permission Click Microphone

  7. Use the drop-down menu to select your desired device 

  8. Refresh the Juno session

  9. Click Audio


Delete Google Chrome cache

  1. Open Google Chrome.

  2. Click the 3 dot icon to the top right

  3. Click Settings.

  4. Click Safety check on the left side of the webpage.

  5. Click the Clear browsing data button under Privacy and security section

  6. Click the Time range drop down and select All time

  7. Click clear data and exit relaunch google chrome


Restore Google Chrome settings to their original defaults

  1. Open Chrome

  2. Click the 3 dot icon to the top right

  3. Click Settings

  4. Click Advanced to the bottom left of the webpage

  5. Click Reset and clean up

  6. Click Restore settings to their original defaults

  7. Close and Re-open Juno to see if your issue is resolved


Update Google Chrome

  1. Open Google Chrome.

  2. Click the 3 dot icon to the top right

  3. Click Help.

  4. Click About Google Chrome.

  5. If there are updates available click Update and Restart Chrome.

  6. Close and Re-open Juno to see if your issue is resolved.

On managed networks, you may still get an error indicating the version is not current even after successfully updating the browser. If this happens please reach out to your IT department.


Enable JavaScript

  1. Open Chrome

  2. Click Settings

  3. Click Privacy and security

  4. Click JavaScript

  5. Enable the Switch button to the right of |Allowed (recommended)|

  6. Close and Re-open Juno to see if your issue is resolved.


Turn off Sync

  1. Open Chrome

  2. Click the three vertical dots in the upper right corner

  3. Click Settings to check your current sync status

  4. Click Turn Off Sync, if sync is active


Enable & disable hardware acceleration

  1. Click the 3 dot icon to the top right

  2. Click Settings

  3. Then go down to the bottom of the window and find Show Advanced Settings

  4. Go down from here and find the System section

  5. Select Use hardware acceleration when available

  6. Restart Chrome to activate/deactivate it

Sometimes hardware acceleration can cause Chrome to lag, freeze, or crash - it could even cause your laptop's battery to drain a lot faster.

Disable it if you are having issues and see if it fixes the problem


Remove plug-ins from Google Chrome

  1. Click the 3 dot icon to the top right

  2. Under More tools click Extensions.

  3. Remove all plug-ins

  4. Close and Re-open Juno to see if your issue is resolved.


Turn on/off live captioning

  1. Click the 3 dot icon to the top right

  2. Click settings

  3. Click Advanced

  4. Under Accessibility click the toggle button to turn on/off Live Caption


Check if Chrome browser is managed

  1. Open Chrome browser 

  2. Click the 3 dot icon to the top right

  3. Check the bottom of the menu. If you see Managed by your organization, your browser is managed. If you don’t, your browser isn’t managed.

  4. Enter chrome://policy in the address bar to see what is being managed

  5. Open Group Policy Editor by clicking Windows Start Menu and typing gpedit.msc

  6. Expand Administrative Templates (Computer Configuration/User Confirmation) and locate Google Chrome folder

  7. Locate the desired policy name and double click to edit

  8. Mark as Not Configured

  9. Click OK

  10. Repeate steps 7 – 9 until all Chrome Policies have been disabled


Uninstall Google Chrome

  1. On your computer, close all Chrome windows and tabs.

  2. Click the Start menu Start menu and then Settings.

  3. Click Apps.

  4. Under "Apps & features," find and click Google Chrome.

  5. Click Uninstall.

  6. Confirm by clicking Uninstall.

  7. To delete your profile information, like bookmarks and history, check "Also delete your browsing data."

  8. Click Uninstall.


Mute individual speaker

  1. Right-Click inside the speaker's live view box

  2. Click 'show controls'

  3. Click the volume icon to mute speaker


Unmute individual speaker

  1. Right-Click inside the speaker's live view box

  2. Click 'show controls'

  3. Click the volume icon to unmute speaker


Make sure the live session tab is not muted

  1. Right-Click The Live Session Tab

  2. Make sure the site isn't muted


Verify the Google Chrome volume slider is not turned all the way down

  1. Right click the volume icon

  2. Click Open Volume mixer

  3. Make sure Google Chrome Volume Slider is turned up

Remove emojis from individual session

  1. Right click the bottom black video bar to the left of the emojis

  2. Click Inspect

  3. Right click what is highlighted

  4. Click “Hide Element”