Make sure the live session tab is not muted

  1. Right-Click The Live Session Tab

  2. Make sure the site isn't muted


Verify the Google Chrome volume slider is not turned all the way down

  1. Right click the volume icon

  2. Click Open Volume mixer

  3. Make sure Google Chrome Volume Slider is turned up


Delete Google Chrome cache

  1. Open Google Chrome.

  2. Click the 3 dot icon to the top right

  3. Click Settings.

  4. Click “Security and Privacy” on the left side of webpage.

  5. Click the “Clear browsing data” button under the “Security and Privacy” section

  6. Click the Time range drop down and select All time

  7. Once the process completes, click clear data and exit relaunch Google Chrome


Restore Google Chrome settings to their original defaults

  1. Open Chrome

  2. Click the 3 dot icon to the top right

  3. Click Settings

  4. Click Advanced to the bottom left of the webpage

  5. Click Reset and clean up

  6. Click Restore settings to their original defaults

  7. Close and Re-open the Juno site to see if your issue is resolved


Update Google Chrome

  1. Open Google Chrome.

  2. Click the 3 dot icon to the top right

  3. Click Help.

  4. Click About Google Chrome.

  5. If there are updates available click Update and Restart Chrome.

  6. Close and Re-open Juno to see if your issue is resolved.

On managed networks, you may still get an error indicating the version is not current even after successfully updating the browser. If this happens please reach out to your IT department.


Disable proxy settings

Google Chrome defaults to the OS settings

Windows has two setting that can be adjusted (Automatic and Manual). In most cases having them set to off will provide the best performance


Disable browser extensions

  1. Click the three dots below the X

  2. Select More tools

  3. Click Extensions

  4. Click the blue slider on each extension you wish to disable

  5. Reload browser


Uninstall Google Chrome

  1. On your computer, close all Chrome windows and tabs.

  2. Click the Start menu and then Settings.

  3. Click Apps.

  4. Under "Apps & features," find and click Google Chrome.

  5. Click Uninstall.

  6. Confirm by clicking Uninstall.

  7. To delete your profile information, like bookmarks and history, check "Also delete your browsing data."

  8. Click Uninstall.

Reinstall Google Chrome

  1. Using your current web browser, navigate to Google Chrome - Download

  2. Click on the Download Chrome button when the Google Chrome download page appears

  3. Click on the download to launch the installer

The installer will close when finished, and Google Chrome will open.


Still having trouble? Choose your OS below!

Windows 10 Sound Solutions

Windows 11 Sound Solutions

Mac Sound Solutions