Delete Google Chrome cache

  1. Open Google Chrome.

  2. Click the 3 dot icon to the top right

  3. Click Settings.

  4. Click “Security and Privacy” on the left side of webpage.

  5. Click the “Clear browsing data” button under the “Security and Privacy” section

  6. Click the Time range drop down and select All time

  7. Once the process completes, click clear data and exit relaunch Google Chrome

Restore Google Chrome settings to their original defaults

  1. Open Chrome

  2. Click the 3 dot icon to the top right

  3. Click Settings

  4. Click Advanced to the bottom left of the webpage

  5. Click Reset and clean up

  6. Click Restore settings to their original defaults

  7. Close and Re-open the Juno site to see if your issue is resolved

Update Google Chrome

  1. Open Google Chrome.

  2. Click the 3 dot icon to the top right

  3. Click Help.

  4. Click About Google Chrome.

  5. If there are updates available click Update and Restart Chrome.

  6. Close and Re-open Juno to see if your issue is resolved.

On managed networks, you may still get an error indicating the version is not current even after successfully updating the browser. If this happens please reach out to your IT department.

Enable JavaScript

  1. Open Chrome

  2. Click Settings

  3. Click Privacy and security

  4. Click JavaScript

  5. Enable the Switch button to the right of |Allowed (recommended)|

  6. Close and Re-open Juno to see if your issue is resolved.

Still having trouble? Choose OS below!

Windows 10 Video Solutions

Windows 11 Video Solutions

Mac Video Solutions