Listed below are some error codes you may encounter.

In use error

A fairly common error is when a camera or microphone are in use by another application.

  • This error message is displayed when the getUserMedia method encounters a OT_HARDWARE_UNAVAILABLE error causing the NotReadableError code to be displayed.

NotReadableError

The best way to address this type of error is to close out of all other application that could be using you microphone or camera (Skype, Teams, and third party mic/cam apps).

Close any other application that might be using the camera or microphone

Once other applications are closed, go back to the Juno session and refresh the page.

If you are still experiencing issues and are using Chrome please try a few of these solutions.

Check if your input is disabled in sound settings

Enable your camera & microphone

Default camera

Default microphone

Check if Chrome browser is managed

Check your antivirus settings

Restart the Windows audio services


User denied permission

Very common error encountered when trying to share a screen or slides on a Mac.

  • This error message is displayed when the getUserMedia method encounters a OT_USER_MEDIA_ACCESS_DENIED error causing the NotAllowedError code to be displayed.

User denied permission

The permission error is fixed by granting screen recording permission to Chrome.

Enable Screen Sharing


No devices found

Not a very common error that usually results on a managed system, disconnected or disabled devices.

  • This error message is displayed when the getUserMedia method encounters a OT_NO_DEVICES_FOUND error causing the NotFoundError code to be displayed.

No devices were found

If after removing and replacing your mic/cam cable you are still receiving the same error, you will need to check to see if the device is disabled or not.

Enable Show Disabled and Disconnected-Devices

Set Allow access to microphone / camera

If you are on a managed computer, you may not have access to these setting and will need to contact your IT department to have them address the issue.


Required fields

Commonly happens when editing user profile.

An error like this is displayed when there were required fields in the profile that were missed or when passwords do not match.

How to edit your profile