Refresh the page

At the top of the browser, near the address bar, there should be a “refresh” symbol. Depending on your browser it may be in a different location, but it is generally in the top left corner. Click this, and your page will refresh.

Check the audio jack port

  1. Look at your audio jack port

  2. Make sure your headset cable isn't loose and plugged in all the way

If the cable is plugged in all the way, unplug the cable and plug it back in.

Check the headset mute button

  1. On your headset look for a Mute Button

  2. Make sure that button is not enabled on the headset

Check headset volume slider

  1. On your headset look for a volume slider

  2. Make sure your headset volume slider isn't turned all the way down

Ensure external camera is plugged in

  1. Look at the USB port and make sure the camera cable isn’t loose

  2. If your camera is still not being detected switch USB ports

Check the correct video source is selected

  1. Click the three vertical dots next to the Screen Share icon in Juno Live Session

  2. Click Settings

  3. Click Video

  4. Select your camera from the Choose Video Source drop down list

Check the correct microphone source is selected

  1. Click the three vertical dots next to the Screen Share icon in Juno Live Session

  2. Click Settings

  3. Select your headset or microphone from the Choose Audio Source drop down list

In order to promote a successful experience, we recommend:

Safari, Microsoft Edge, and Firefox are also supported, but you may notice video quality issues or longer connectivity times. Internet Explorer is not supported.