Basic troubleshooting steps for live sessions.

Laggy or dropped connections are usually caused by one of two things:

  • A problem with your internet connection.

  • You’re overloading your computer.

Make sure you aren’t overloading your computer

Close all browser tabs except for the session you are publishing to. Improves connection and less likely to have issues during the stream.

Make sure you aren't overloading your internet connection. Ensure none of your devices are doing heavy downloading or streaming, which can saturate your connection. Turn off all other devices on the Wi-Fi connection.

Close any other data-hungry applications on your computer, including Dropbox, Google Drive, SkyDrive, Steam, iTunes, or anything else using data– even an application that just downloads automatic updates for itself. Keep an eye out for these data-hungry programs. Improves connection and less likely to have issues during the stream.

Check your device's CPU & Memory usage. If either are high, restart your computer.

Close out of camera/audio applications such as: FaceTime, Zoom & Microsoft Teams. Can cause problems when enabling video/audio in a live session.

Check your hardware

Plug in headphones if you are experiencing audio feedback. Helps eliminate audio feedback.
See more audio tips.

Plug the ethernet cable directly from your modem to your computer. It will speed up your live video stream, and is more reliable than a Wi-Fi connection. Improves connection and less likely to have issues during the stream.

If connected via Wi-Fi, make sure to place your laptop, phone, or tablet as close you can to the router. Improves connection and less likely to have issues during the stream.

Make sure your laptop charger is connected during the live session. This ensures battery saver mode doesn't enable or your computer doesn't power down. (The CPU undervolts itself a bit and downclocks the CPU, which causes performance issues - aka lag.)

Check your software

Use Google Chrome. This is our best supported browser.

If you use VPN and are running into issues, try disabling it. Using a VPN to connect to your corporate network while getting on Juno can work, but VPNs naturally add more hops to a network connection. This can cause lag or quality problems. VPN's can cause issues when joining a live session.
Windows 10 / Android / iOS

If there are updates available, install them. This can fix issues that you are experiencing during a live session.
Windows / Mac / Chrome

Try restarting

Restart your network. Can fix your unstable internet connection.

Restart your computer. Can resolve issues you are experiencing.

Refresh the browser. Can fix connection and improve video & audio.

Is your setup working? Don’t change it! In a test session and in the live session, make sure you are using the same computer, browser, input and output. (If you want to change your setup, do it in a test session so we can test it out.)