Mac Solutions

Microphone Issues

Select the input you want to use

1. Click the Apple menu

2. Click System Preferences

3. Click Sound

4. Click Input

5. Select the device you want to use in the list of sound input devices

Select the output you want to use

1. Click the Apple menu.

2. Click System Preferences.

3. Click Sound.

4. Click The Output Tab

5. Select the device you want to use in the list of output devices.

Content & privacy restrictions

1. Click the apple icon to the top left of your display

2. Click System Preferences

3. Click Screen Time

4. Click Content & Privacy

5. Click “Turn Off”

Check the microphone permissions

1. Click the apple icon in the menu and select system preferences

2. Click Security and Privacy

3. Click the privacy tab

4. Click Microphone

5. Make sure the web browser you are using is check marked

Make sure that input & output are not muted

1. Click Apple Icon

2. Click System Preferences

3. Click the input tab and make sure the mute check box is not checked

4. Click the output tab and make sure the mute check box is not checked

Check the output volume slider

1. Launch System Preferences

2. Select the Output Tab

3. Make sure the Output Volume Slider is not turned all the way down

Check the input volume slider

1. Launch System Preferences

2. Select the Input Tab

3. Make sure the Input Volume Slider is not turned all the way down

Check the Apple menu bar volume slider

1. Click the Volume Icon

2. Make sure the Volume Slider is turned up

Reset core audio process

1. Open Activity Monitor

2. Type in the search bar: coreaudiod

3. Click the Force Quit button to manually kill the process

Headset Issues

Forget and resync AirPods

1. On your Mac, click the Apple icon in the menu bar and select System Preferences

2. Click the Bluetooth icon in the preference pane

3. Right-click your Airpods in the Devices list

4. Click Remove in the contextual menu that appears

5. Click Remove again to confirm

6. Put both AirPods in the charging case and open the lid

7. Press and hold the setup button on the back of the case until the status light flashes white

8. Select your AirPods in the Devices list, then click Connect

Make sure your AirPods are charged.

Turn off Bluetooth on other devices that use your AirPods to avoid resyncing while in session.

Camera Issues

Check the camera permissions

1. Click the apple icon in the menu and select system preferences

2. Click Security and Privacy

3. Click the privacy tab

4. Select camera

5. Select the checkbox next to an app to allow it to access your camera

Check for apps using the camera simultaneously

1. Launch Activity Monitor from Applications

2. Quit all other open apps or utilities that might be using the camera (e.g. Skype, FaceTime, and Photo Booth)

3. If you’re not sure which applications might be accessing your camera, save your work and close all the open apps to rule everything out

OS Issues

Use software update

1. Choose System Preferences from the Apple menu , then click Software Update to check for updates

2. If any updates are available, click the Update Now button to install them

Enable screen sharing

1. Before changing your computer settings, copy the session URL so that you will be able to return to the session. You will also need to log in again, so make sure you have a magic link or know your email and password.

   1. We suggest pasting the session URL into your Notes app or a Word document so that you don’t lose it.

2. Click the Apple menu.

3. Click System Preferences.

4. Click Security & Privacy.

5. Click Screen Recording.

6. Check the Google Chrome check box.

7. Click Quit & Reopen. Your Chrome browser closes then reopens an empty browser window.

8. Go back to the site by pasting the session URL that you copied. You are taken to a landing page to log in.

9. Get a magic link to log in or log in with your email and password.

10. Once logged in, paste the session URL that you copied. You are taken back to the session, where you can now share your screen.

If you do not see the Screen Record option, click on Location Services and use your down arrow to navigate the list

Reinstall Chrome

1. At the bottom of your computer screen, in your Dock, right-click Chrome

2. Select Quit

3. Open Finder

4. Go to the folder containing the Google Chrome application

5. Move Google Chrome to the Trash

6. To remove Chrome from your Mac right-click the Trash icon in your Dock

7. Then select Empty Trash

Disable any audio or camera Apple extensions

1. Click the apple icon

2. Click System Preferences

3. Click Extensions

4. Go through all items on the left hand side and disable any extensions that has to do with audio or video

Some system extensions aren't compatible with current versions of macOS or might not be compatible with a future version.

Restart your Mac

1. Select the Apple icon in the top menu bar

2. Click Restart

Network Issues

Turn off and on your Wi-Fi

1. Click the Wi-Fi icon in the menu bar

2. Click “Turn Wi-Fi off”

3. Click “Turn Wi-Fi on”