JUNO’s preferred browser is Google Chrome. Download Chrome here.

Prerequisites

What are the system requirements?
You can watch content on PCs running Windows 7+, and Intel-based Macs running macOS 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

What are the requirements for Mac Computers?
MacOS 10.12 or later. Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

What are the requirements for Windows computers?
Windows 7, Windows 8.1 or Windows 10. Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

Troubleshooting steps

Clear cache and cookies from all time.
Chrome / Firefox
Safari (Clear browser historyClear cache and cookies)
Edge (Delete Browser HistoryClear Cache and Cookies)

Confirm your browser allows use of microphone and camera.
Chrome / Safari / Firefox / Edge (Windows CentralMicrosoft Help)

Confirm your device settings allow use of microphone and camera on the browser you are using.

Mac
PC

Screen sharing preferences can be found under Start > Settings > Privacy.

Update your browser.
Chrome / Safari / Firefox / Edge

Disable any active browser extensions.
Chrome / Safari / Firefox / Edge

Make sure you are not connected to any VPN. If you are connected, look at Vonage’s Restricted Network Guidelines to determine eligibility. To disconnect from a VPN:

Mac
  1. Go to System Preferences > Network > VPN. VPN will be listed on the left with a green dot if it’s connected.

  2. Disconnect and select another internet source (ethernet or wifi).

PC
  1. Go to Start > System Preferences > Network & Internet > VPN.

  2. If connected, disconnect and do not allow auto-reconnect (using the green slider button below).

Test your setup 

Test your Internet Speed at https://www.speedtest.net. (Works on all browsers.)

Test your microphone and camera with the TokBox pre-call test. You can also run this test any time while on your JUNO site:

  1. Click the Profile icon in the navigation bar to go to your personal profile.

  2. Scroll to the bottom of the page and follow the link under Test your Setup.

Troubleshoot screen sharing

Confirm the device allows screen sharing for your browser.

Mac
PC

Screen sharing preferences can be found under Start > Settings > Privacy. Make sure screen sharing is enabled.