General

Restart Computer

  1. Right click Windows Start logo on the task bar

  2. Mouse over Shutdown or sign out and select restart

Make sure your power cable is secured

  1. Left click the battery icon in the windows Notification Area

  2. Verify the Power mode is (plugged in)

  3. Verify the slider is set to Best performance

Many devices have dialed back settings that reduce performance to conserve battery power

Enable audio only

  1. When Joining Juno session only click the Audio icon

If you only have access to a slow connection, enabling audio only may help

Try Another Computer

Sometimes another device will be the quickies and easiest solution.

Turn off other devices connected to your Wi-Fi network

This prevents auto updates on other devices from using up bandwidth.

Switch web browsers

Your browser of choice might have some sort of proxy setting and switching browsers is a quick and easy troubleshooting step


Wi-Fi

When troubleshooting wireless connectivity issues try to eliminate Wi-Fi interference from devices such as microwaves, cordless phones, baby monitors and dimmer switches

Make sure Wi-Fi is enabled on your device

  1. Right click Windows start menu icon

  2. Click Settings

  3. Click Network & Internet

  4. Click Wi-Fi

  5. Verify slider is to right and blue

Unable to connect to my Wi-Fi network

  1. Make sure your device is compatible with the band you are attempting to connect to

  2. If other Wi-Fi devices are having the same issue try rebooting the router

  3. Verify you are attempting to connect to the correct SSID

  4. Verify you are entering the password correctly

  5. Access the router and change the password for the Wi-Fi SSID you are attempting to connect to

  6. Attempt to reconnect to SSID with new password

Restart the WLAN Service

  1. Right click the Windows start menu icon

  2. Click Task Manager

  3. Click File

  4. Click Run new task

  5. Enter services.msc and click OK

  6. Right click on WLAN AutoConfig and select Properties

  7. Verify the Startup type is set to Automatic

  8. Click Stop and wait for the Service status to change

  9. Click Start

Switch to 5 GHz

  1. Left click on the network icon

  2. Click the desired 5GHz SIDD

  3. Click connect

The 5 GHz band works best with line of sight between the router and device in use

After joining the network you will see Connected and secured in blue under the connected Wi-Fi SSID

Switch to 2.4 GHz

  1. Left click on the network icon

  2. Click the desired 2.4GHz SIDD

  3. Click connect

The 2.4 GHz band works best when line of sight between the router and device is not possible (penetrate walls and floors)

After joining the network you will see Connected and secured in blue under the connected Wi-Fi SSID

Check Power Saving for Wi-Fi card

  1. Click Windows start menu icon

  2. Type edit power plan and press Enter

  3. Click change advance power settings

  4. Scroll down and expand Wireless Adapter Settings

  5. Verify that Maximum Performance is selected in the Setting drop down

Disable sleep mode for the Wi-Fi card

  1. Right click on Windows start menu

  2. Click Settings

  3. Click Network & Internet

  4. Click Change adapter options under Advanced network settings

  5. Right click the Wi-Fi Adapter and select Properties

  6. Click Configure

  7. Select the Power Management tab

  8. Clear the check mark for Allow the computer to turn off this device to save power

  9. Click OK

Make sure Airplane mode is off

  1. Right click Windows Start Menu icon

  2. Click Settings

  3. Click Network & Internet

  4. Click Airplane mode

  5. Make sure the slider Off for Airplane mode and On (blue) for Wi-Fi

Turn your phone into a hotspot

  1. Setup Mobile Hotspot

  2. Right click Windows start menu icon

  3. Click Settings

  4. Click Network & Internet

  5. Click Wi-Fi

  6. Click Show available networks

  7. Select the New Network created by the phone

  8. Click Connect

Mobile Hotspot setup can vary depending on phone type and version of software. However often searching for Mobile Hotspot within your phone apps will be helpful

If ISP connection speeds are slow in your area, using your phone as a hotspot could be useful.

Using this method could have an undesirable effect on your data plan limits and bandwidth caps

Reset your Wi-Fi network

This should only be done as a last case scenario

  1. Open Settings

  2. Click Network & Internet

  3. Click Status

  4. Click Network reset under Advance network Settings

  5. Click Reset now

IMPORTANT: This will completely wipe out network adapter setting, passwords for all Wi-Fi networks previously joined and may require reinstalling other networking software (VPN client or virtual switches)


Connection

Disable proxy settings

  1. Right click Windows Start Menu Icon

  2. Click Settings

  3. Click Network & Internet

  4. Click Proxy in lower left panel

  5. Make sure all slides are in the off position (gray and to the left)

Windows has two setting that can be adjusted Automatic and Manual. In most cases having them set to off will provide the best performance

Log out of VPN

  1. Right click Windows Start Menu Icon

  2. Click Settings

  3. Click Network & Internet

  4. Select VPN in the left-side menu

  5. Click the VPN connection you want to disable

  6. Click Disconnect

For security and privacy, make sure to log back in to your VPN when the Juno session is complete

Temporarily disable firewall

  1. Right click Windows start menu icon

  2. Click Settings

  3. Scroll down and click Windows Firewall

  4. Click on the network that show (active)

  5. Switch the slider to the off position

IMPORTANT: This should only be done while troubleshooting the issue. It is meant to rule out any firewall settings causing the issue. Re-enable as soon as the fire is found not to be the issue

Having more than one fire active at a time can cause undesirable results

If you have installed a third-party firewall application, please refer to their documentation on how to temporarily disable it for troubleshooting purposes

Hard-wire to router

  1. Connect one end of a Cat 5 or Cat 6 cable to the Ethernet port on your computer

  2. Connect the other end of the cable to an open LAN port on your router

  3. Left click the network icon in the task bar

  4. Click Disconnect on your active Wi-Fi connection

  5. Click Network

  6. Click Change adapter setting

  7. Right Click the wired connection and select status

  8. Verify that Internet is displayed across from the IPv connection you are using

If switch Wi-Fi bands doesn’t alleviate the issue, connecting an Ethernet cable will rule out interface issues that can happen with wireless connections

If step 8 doesn’t have Internet listed and when clicking details there an Automatic Private address (169.254.x.x) listed instead, try power cycling the router (169.254 indicates DHCP issues)

Run Windows Network Troubleshooter

  1. Right click Windows Start logo

  2. Click Settings

  3. Click Network & Internet

  4. Click Network Troubleshooter

  5. Ensure All Network adapters is selected

  6. Click Next

  7. Click ‘I’m trying to reach a specific website or folder on a network’

  8. Enter the site address and click next

Renew IP Address

  1. Right Click Task Bar and Click Task Manager

  2. Click File and select Run New Task

  3. Type cmd, add a check to the ‘Create this task with administrative privileges’ and Click OK

  4. Type ipconfig /release and press Enter

  5. Type ipconfig /renew and press Enter

Flush DNS

  1. Right Click Task Bar and Click Task Manager

  2. Click File and select Run New Task

  3. Type cmd, add a check to the ‘Create this task with administrative privileges’ and Click OK

  4. Type ipconfig /flushdns and press Enter

  5. Type ipconfig /registerdns and press Enter

Switch DNS Servers

  1. Open Control Panel

  2. Click Network and Sharing Center

  3. Click Change adapter settings

  4. Right click the connected Network Device and select Properties

  5. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties

  6. Click Use the following DNS server address

  7. Enter 8.8.8.8 in the Preferred DNS server block

  8. Enter 8.8.4.4 in the Alternate DNS server block

  9. Click OK


Operating System

Close out of other programs that are taking up bandwidth

  1. Right click Windows task bar and select Task Manager

  2. Click the Network column to sort by network utilization

  3. Right click the program you wish to end and click End task

Close any other data-hungry applications on your comp, including Dropbox, Google Drive, SkyDrive, Steam, iTunes, or anything else using data – even an application that just downloads automatic updates for itself.

Update Windows

  1. Right click Windows Start logo

  2. Click Settings

  3. Click Update & Security

  4. Click Check for updates

If no new updates are found try clicking View optional update (link below Check for updates) to review the list for possible driver updates for an install network card

Update your driver through Device Manager

  1. Right click Windows Start logo

  2. Click Device Manger

  3. Click Network adapters

  4. Right click your network device and click Update drivers

  5. Click Search automatically for divers

  6. Click close once Windows has successfully updated your drivers

Pause Windows Update Services

  1. Right click on Windows start menu

  2. Click Settings

  3. Click Update & Security

  4. Click Pause updates for 7 days

Unexpected Windows updates downloading or installing can have a negative effect on bandwidth and system resources

Switch off your antivirus software

  1. Right click on the Windows Start Menu icon

  2. Click Settings

  3. Click Update & Security

  4. Click Windows Security

  5. Click Virus & threat protection

  6. Click Manage settings

  7. Switch Real-time protection to Off

Some anti-virus software may limit the flow of traffic or take up a large amount of system resources. Temporally disabling them may help alleviate connectivity issues

For security purposes make sure to reactivate your antivirus software after your session

If you are using something other than Windows Security, please refer to their how-to section for disabling

Check for Overheating

  1. Install a monitoring application (CPUID HWMonitor)

  2. Start HWMonitor

  3. review the readings listed under Temperatures anything over 167 F (75 C) is getting hotter than desirable

There is no easy way to check CPU temperature without using a third-party application.

Some signs of overheating can be random restarts or shutdowns, general slowness or CPU/system fans noise is excessive.

Turn off Microsoft Family Safety parental controls

  1. Right click Windows start menu icon

  2. Click Settings

  3. Click Accounts

  4. Select Family & other users

  5. Click Manage family settings online

  6. Log in with the Organizer account used to setup controls

  7. Click Overview for the user you wish to edit

  8. Click the > to the right of the setting you wish to turn off

  9. Click the three dots on the right to edit or turn off limits

If no users as listed on the Family & other users screen, there is no Windows parental controls set.

Scan your system for viruses

  1. Right click Windows start menu icon

  2. Click Settings

  3. Click Update & security

  4. Click Windows Security

  5. Click Virus & threat protection

  6. Click Scan options

  7. Select Full scan

  8. Click Scan now

Some malware viruses can cause connectivity issues.