Headset issues

Unmute individual speaker

  1. Right-Click inside the speaker’s live view box

  2. Click 'show controls'

  3. Click the volume icon to unmute speaker

This will not unmute the speaker for other attendees


Check the audio jack port

  1. Look at your audio jack port

  2. Make sure your headset cable isn't loose and plugged in all the way

If the cable is plugged in all the way, unplug the cable and plug it back in.


Check the headset mute button

  1. On your headset look for a Mute Button

  2. Make sure that button is not enabled on the headset


Check headset volume slider

  1. On your headset look for a volume slider

  2. Make sure your headset volume slider isn't turned all the way down


Resync Bluetooth device

  1. Open up Bluetooth settings

  2. Under Audio select your Bluetooth device

  3. Click Remove Device

  4. Click Add Bluetooth device or other device

  5. Make sure your device is turned on and discoverable.

  6. Select your Bluetooth device below when it pops up


Windows issues

Check windows volume slider

  1. Click the windows volume icon

  2. Make sure the volume slider is not turned all the way down


Check that the right input & output device is selected

  1. Type in the search bar: Sound Settings

  2. Under the |Output| section make sure the correct device is selected

  3. Under the |Input| section make sure the correct device is selected


Close Any Other Application That Might Be Using The Camera/Mic

  1. Open Task Manager

  2. Close any other applications that might be using the camera, then reload the webpage


Check your antivirus settings

  1. Go to your antivirus settings

  2. Look for settings that block access to your camera or permission to use your camera

  3. Make sure the antivirus isn't blocking access to your camera


Check for Windows updates

  1. Type in the search bar: Check For Updates

  2. Click Check For Updates

If there are any updates install them.


Check if your input is disabled in sound settings

  1. Type in the windows search bar: Sound Settings

  2. Open sound settings

  3. Scroll down to Input section

  4. Under Input click Manage Devices

  5. Make sure the Devices is not disabled


Run the audio troubleshooter

  1. In the windows search bar type: Troubleshoot settings

  2. Open Troubleshoot settings

  3. Click Additional troubleshooters

  4. Click Playing Audio

  5. Click Run the troubleshooter


Restart the Windows audio services

  1. In the Windows search bar type: Services

  2. Open services

  3. Scroll down to Windows Audio Endpoint Builder

  4. Right-Click the services and click Restart

Restarting the Windows Audio Endpoint Builder will force the restart of other dependent services


Restart Windows

  1. Right Click the Windows logo to the bottom left

  2. Select Shut down or sign out

  3. Click Restart


Camera issues

Check the correct source is selected

  1. Click the three vertical dots next to the Screen Share icon in Juno Live Session

  2. Click Settings

  3. Select the Camera from the Choose Video Source drop down list


Allow access to camera on this device & Allow desktop apps to access your camera toggles set to ON

  1. Select Start

  2. Select Settings

  3. Select Privacy

  4. Select Camera

  5. In |Allow access to the camera on this device| section make sure the toggle is set to On

  6. In |Allow desktop apps to access your camera| section make sure the toggle is set to On

If you recently updated Windows 10, you might need to give apps permission to use the camera. In newer versions of Windows 10, some apps don't have default access to the camera.


Allow access to camera in registry

  1. Open Registry Editor

  2. Click on the HKEY_CURRENT_USER drop down

  3. Click on the SOFTWARE drop down

  4. Click on the "Microsoft" drop down

  5. Click on the "Windows" drop down

  6. Click on the "CurrentVersion" drop down

  7. Click on the "CapabilityAccessManager" drop down

  8. Click on the "ConsentStore" drop down

  9. Select "webcam"

  10. Right click "Value" and click "Modify"

  11. Input "Access" in the "Value data" field

  12. Click OK

  13. Restart your PC


If camera is denied via registry the you will not be able to enable Mic as well


Re-install camera

  1. Type in the windows search bar: Device Manager

  2. Open Device Manager

  3. Click "Cameras" (Will open the cameras drop down)

  4. Right click the camera

  5. Click "Uninstall device" (Uninstall device menu will appear)

  6. Click "Uninstall"

  7. Click "Action" at the very top of device manager

  8. Click "Scan for hardware changes"


Microphone issues

Check the correct source is selected

  1. Click the three vertical dots next to the Screen Share icon in Juno Live Session

  2. Click Settings

  3. Select the Headset Mic from the Choose Microphone drop down list


Enable Show Disabled Devices & Show Disconnected Devices

  1. In the Windows search bar type: Sound

  2. Click Sound Settings

  3. Click Sound Control Panel (Under Related Settings to the far right)

  4. Click the Recording Tab

  5. Right click anywhere

  6. Enable Show Disabled Devices & Show Disconnected Devices (A check mark will show if they are enabled)

If microphone isn't showing up in settings try this solution


Set Allow access to microphone on this device & Allow desktop apps to access your microphone to on

  1. Select Start

  2. Select Settings

  3. Select Privacy

  4. Select Microphone

  5. In |Allow access to the microphone on this device| section make sure the toggle is set to On

  6. In |Allow desktop apps to access your microphone| section make sure the toggle is set to On

If you recently updated Windows 10, you might need to give apps permission to use the microphone. In newer versions of Windows 10, some apps don't have default access to the camera.


Unmute your microphone

  1. Right click the windows volume icon

  2. Click sounds

  3. Click the recording tab

  4. Right click the microphone and select properties

  5. Click the levels tab

  6. Click the volume icon to unmute your microphone


Increase microphone input level

  1. Right click the windows volume icon

  2. Click sounds

  3. Click the recording tab

  4. Right click the microphone and select properties

  5. Click the levels tab

  6. Click and drag the microphone slider up

Increasing the microphone input helps other users hear you better


Re-install microphone

  1. Type in the windows search bar: Device Manager

  2. Open Device Manager

  3. Click "Audio inputs and outputs" (Will open up a drop down)

  4. Right click the Microphone

  5. Click "Uninstall device" (Uninstall device menu will appear)

  6. Click "Uninstall"

  7. Click "Action" at the very top of device manager

  8. Click "Scan for hardware changes"


Update microphone driver if available

  1. Open device manager

  2. Double Click Audio inputs and outputs

  3. Right-click Microphone

  4. Select Update Driver.

  5. Click Search automatically for updated driver software, and then wait for Windows to update the drivers

If an update is available, let Windows install the update

When the update is installed successfully, a Windows has finished installing the driver software for this device window displays.