Common error messages
Listed below are some error codes you may encounter.
In use error
This error occurs when the camera or microphone is in use by another application.
This error message is displayed when the getUserMedia method encounters a OT_HARDWARE_UNAVAILABLE error causing the NotReadableError code to be displayed.
The best way to address this type of error is to close out of all other application that could be using your microphone or camera (Skype, Teams, and third party mic/cam apps).
Once other applications are closed, go back to the Juno session and refresh the page.
If you are still experiencing issues and are using Chrome please try a few of these solutions.
User denied permission
This error occurs when trying to share a screen or slides on a Mac.
This error message is displayed when the getUserMedia method encounters a OT_USER_MEDIA_ACCESS_DENIED error causing the NotAllowedError code to be displayed.
The permission error is fixed by granting screen recording permission to Chrome.
No devices found
This error usually occurs on a managed system, disconnected or disabled devices.
This error message is displayed when the getUserMedia method encounters a OT_NO_DEVICES_FOUND error causing the NotFoundError code to be displayed.
If after removing and replacing your mic/cam cable you are still receiving the same error, you will need to check to see if the device is disabled or not.
If you are on a managed computer, you may not have access to these settings and will need to contact your IT department to have them address the issue.
Required fields
This error occurs when editing a user profile.
An error like this is displayed when there were required fields in the profile that were missed or when passwords do not match.