In order to promote a successful experience, we recommend:

Safari, Microsoft Edge, and Firefox are also supported, but you may notice video quality issues or longer connectivity times. Internet Explorer is not supported.


Clear cache

  1. Open Edge

  2. Click the three dots below the X (Upper right corner)

  3. Click Settings

  4. Click Privacy, search, and services (left said of screen)

  5. Under Clear browsing data click Choose what to clear

  6. Choose the desired time range

  7. Add check to Cookies and other site data

  8. Add check to Cached images and files

  9. Click Clear Now


Reset browser settings to default

  1. Open Edge

  2. Click the three dots in upper right corner below the X

  3. Click Settings

  4. Click Reset settings on the left side of window

  5. Click Restore settings to their default values

  6. Read the warning then click Reset


Disable proxy settings

Edge defaults to the OS settings

Windows has two setting that can be adjusted (Automatic and Manual). In most cases having them set to off will provide the best performance


Disable browser extensions

  1. Click the three dots below the X

  2. Click Extensions

  3. Click Manage extensions

  4. Click the blue slider on each extension you wish to disable

  5. Reload browser


Still having trouble? Choose OS below!

Windows 10 Screenshare Solutions

Windows 11 Screenshare Solutions

Mac Screenshare Solutions