Headset Issues

Setup a Bluetooth device

  1. Open up the settings app

  2. Tap Bluetooth

  3. Turn Bluetooth on

  4. Place your accessory in discovery mode and wait for it to appear on your device

  5. To pair, tap your accessory name when it appears

Make sure your Bluetooth device is sufficiently charged.


Remove a Bluetooth device

  1. Open up the settings app

  2. Tap Bluetooth

  3. Under the my devices list tap the “i” icon for the device you want to remove

  4. Tap forget this device

  5. Tap forget device


iOS Issues

Refresh Juno session

Chrome

  1. Tap the three dots at the button of browser

Safari

  1. Tap the refresh button to the top right of the browser


Clear safari cache

  1. Open the settings app

  2. Scroll down until you see Safari

  3. Tap safari

  4. Scroll down and tap “Clear History and Website Data”


Clear Chrome cache

  1. Open the Chrome application

  2. Tap the gear icon (3 dot icon to the bottom right)

  3. Tap settings

  4. Tap privacy

  5. Tap clear browsing data

  6. Tap time range

  7. Select “all time”

  8. Tap back

  9. Tap clear browsing data


Force quit an application

  1. Tap and hold left edge of screen and drag to center

    1. Double tap Home button for same results

  2. Let go to reveal the App Switcher

  3. Swipe up on the application you want to force quit


Restart iOS device

  1. Press and hold either volume button and the side button until the power off slider appears

  2. Drag the slider, then wait 30 seconds for your device to turn off

  3. To turn your device back on, press and hold the side button (on the right side of your device) until you see the Apple logo


Camera Issues

Allow Safari access to camera

  1. Open the settings app

  2. Scroll down until you see Safari

  3. Tap Safari

  4. Scroll down until you see “SETTINGS FOR WEBSITES”

  5. Tap camera

  6. Select “Allow”


Allow Chrome to access your camera

  1. Open the settings app

  2. Open chrome settings

  3. Switch the camera toggle to ON

A green toggle means access is enabled, you will now be able to use your camera on Juno.


Microphone Issues

Allow Safari microphone access

  1. Open the settings app

  2. Scroll down until you see Safari

  3. Tap Safari

  4. Scroll down until you see “SETTINGS FOR WEBSITES”

  5. Tap microphone

  6. Select “Allow”


Allow Chrome to access your microphone

  1. Open the settings app

  2. Open chrome settings

  3. Switch the mic toggle to ON

A green toggle means access is enabled and you will now be able to use your microphone on Juno.