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Transition from pre-roll to live: Support guide

Some sessions have a pre-roll video that plays before speakers go live. To ensure a seamless transition, the greenroom support team can help speakers by explaining what the process will look like.

Check the duration of the pre-roll video

  1. Go to the session editor by selecting Edit below the session description.

  2. Select Stream.

  3. Scroll down to the Pre-Roll Video section.

  4. Select Play on the video to see how long it is.

Explain the transition to speakers

While in the greenroom, explain this process so that speakers are prepared:

1. Watch the video…

  1. Your camera and microphone will automatically turn off 30 seconds before the pre-roll video starts. Note: This time frame could be different depending on how the site was set up. The camera and microphone icons in the control bar disappear, but they will reappear when it’s time to get ready.

    1. If your session is streamed in by third-party production company, your video and audio will be turned off at “0” seconds instead of 30 seconds early.

  2. The pre-roll video will automatically start playing. The video is X minutes long. (The length will vary.) You will watch the video along with the attendees.

2. Get ready…

  1. When there are 30 seconds left in the video, it will disappear from your view and a 30-second timer will appear. Note: This time frame could be different depending on the platform’s configuration.

  2. Turn on your camera and microphone if you are the first speaker(s) in the session. Moderators, support staff, or anyone who presents later in the session should not do this.

  3. Wait! Watch the countdown timer located in the top left corner of the screen. Attendees can’t see or hear you until that timer reaches zero.

This is what you will see during the 30-second countdown. Even though your screen is black, attendees still see the video.

3. Go live!

When the countdown reaches zero, speakers can begin presenting. We’re now live, so attendees can see and hear anyone who has their camera and microphone on.

If you present later in the session, you will turn your camera and microphone on when it’s time for you to speak.

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