Skip to main content
Skip table of contents

Troubleshoot camera issues

Refresh the page

At the top of the browser, near the address bar, there should be a “refresh” symbol. Depending on your browser it may be in a different location, but it is generally in the top left corner. Click this, and your page will refresh.


Ensure external camera is plugged in

  1. Look at the USB port and make sure the camera cable isn’t loose

  2. If your camera is still not being detected switch USB ports


Check the correct video source is selected

  1. Click the three vertical dots next to the Screen Share icon in Juno Live Session

  2. Click Settings

  3. Click Video

  4. Select your camera from the Choose Video Source drop down list

Still having trouble? Choose your browser below!

Chrome Camera Solutions

Safari Camera Solutions

Firefox Camera Solutions

Edge Camera Solutions

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.