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Troubleshoot camera issues

Refresh the page

At the top of the browser, near the address bar, there should be a “refresh” symbol. Depending on your browser it may be in a different location, but it is generally in the top left corner. Click this, and your page will refresh.

Ensure external camera is plugged in

  1. Look at the USB port and make sure the camera cable isn’t loose

  2. If your camera is still not being detected switch USB ports

Check the correct video source is selected

  1. Click the three vertical dots next to the Screen Share icon in Juno Live Session

  2. Click Settings

  3. Click Video

  4. Select your camera from the Choose Video Source drop down list

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Chrome Camera Solutions

Safari Camera Solutions

Firefox Camera Solutions

Edge Camera Solutions

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