Skip to main content
Skip table of contents

Troubleshoot sound issues

Refresh the page

At the top of the browser, near the address bar, there should be a “refresh” symbol. Depending on your browser it may be in a different location, but it is generally in the top left corner. Click this, and your page will refresh.

Check the audio jack port

  1. Look at your audio jack port

  2. Make sure your headset cable isn't loose and plugged in all the way

If the cable is plugged in all the way, unplug the cable and plug it back in.

Check the headset mute button

  1. On your headset look for a Mute Button

  2. Make sure that button is not enabled on the headset

Check headset volume slider

  1. On your headset look for a volume slider

  2. Make sure your headset volume slider isn't turned all the way down

Restart router

  1. Locate the power button or the power cable on your router

  2. Hold down the power button or unplug the power cable

  3. Wait 15-20 seconds

  4. Either use the power button to turn the router on, or re-plugin the power cable

  5. Wait for the router to finish powering on

  6. Reconnect your computer to the network

Still having trouble? Choose your browser below!

Chrome Sound Solutions

Safari Sound Solutions

Firefox Sound Solutions

Edge Sound Solutions

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.