Train exhibitors, speakers, and moderators

We’ve got you covered! JUNO trainers host live training sessions at regular times every week. Any exhibitor, speaker, or moderator can follow these instructions to attend.

Our trainers use a standard JUNO site. They cover the points in these outlines. Outside of the training session, you might decide to give more instructions that are specific to your event.

Train live support agents

If you’re using the Smartloop Help Chat for automated and live support, see our Help Chat agent training guide. You might also need to give agents specific instructions about how to escalate issues to the JUNO team. See our Gameday issue escalation process for the typical workflow.

Create a site FAQ for all users

We provide a template as a starting point for your site’s FAQ page. You can change, delete, or add any text to make it your own. To help you identify areas for customization, we highlighted them in pink. Get your copy from your JUNO team representative! See a preview below.