Skip to main content
Skip table of contents

Login tips

Using the mobile app? Go to Troubleshoot logging in to the app.

Double check your email address

Users often have issues logging in if they have created their account with a work email, and then try to log in with a personal email.

Use incognito

  1. In Google Chrome Click the Gear Icon to the top right. (3 dots to the top right)

  2. Click ‘New Incognito Window’

  3. Try logging in again

If this worked, please follow the next set of steps to clear the Chrome Cache.

If Incognito helped, clear Chrome Cache

  1. Open Google Chrome.

  2. Click the Gear Icon to the top right. (3 dots to the top right)

  3. Click Settings.

  4. Scroll down to Privacy and security

  5. Click the Clear browsing data button

  6. Click the Time range drop down and select All time

  7. Click clear data and exit relaunch Google Chrome

Restore Google Chrome settings to their original defaults

  1. Open Chrome

  2. Click the Gear Icon (3 dot vertical icon to the top right of chrome)

  3. Click Settings

  4. Click Advanced to the bottom left of the webpage

  5. Click Reset and clean up

  6. Click Restore settings to their original defaults

  7. Close and Re-open Juno to see if your issue is resolved

Restart Chrome

  1. Close all windows/tabs of Chrome

  2. Open Chrome again

  3. Attempt logging in again

  1. At the login screen, enter the email address that your account is associated with in the email text box

  2. Click “Get Magic Link”

  3. Click the OK button on the Verifying Your Account popup window

  4. Check your email account for an email from JUNO containing a new magic link

  5. Click the link

Change password

  1. Select on your profile icon.

  2. Select “My Information”.

  3. Under “Basic Information” enter and confirm a new password.

  4. Scroll to the bottom and select “Save.”

Contact Technical Support

Reach out to your facilitator and they can work with JUNO to find the root of the issue and get you logged in again.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.