Double check your email address
Users often have issues logging in if they have created their account with a work email, and then try to log in with a personal email.
In Google Chrome Click the Gear Icon to the top right. (3 dots to the top right)
Click ‘New Incognito Window’
Try logging in again
If this worked, please follow the next set of steps to clear the Chrome Cache.
If Incognito helped, clear Chrome Cache
Open Google Chrome.
Click the Gear Icon to the top right. (3 dots to the top right)
Scroll down to Privacy and security
Click the Clear browsing data button
Click the Time range drop down and select All time
Click clear data and exit relaunch Google Chrome
Restore Google Chrome settings to their original defaults
Click the Gear Icon (3 dot vertical icon to the top right of chrome)
Click Advanced to the bottom left of the webpage
Click Reset and clean up
Click Restore settings to their original defaults
Close and Re-open Juno to see if your issue is resolved
Close all windows/tabs of Chrome
Open Chrome again
Attempt logging in again
Request magic link
At the login screen, enter the email address that your account is associated with in the email text box
Click “Get Magic Link”
Click the OK button on the Verifying Your Account popup window
Check your email account for an email from JUNO containing a new magic link
Click the link
Select on your profile icon.
Select “My Information”.
Under “Basic Information” enter and confirm a new password.
Scroll to the bottom and select “Save.”
Contact Technical Support
Reach out to your facilitator and they can work with JUNO to find the root of the issue and get you logged in again.