Trouble logging in

Can’t enter my password on the app

The mobile app requires a magic link to log in without a password. Check your welcome email for your unique link. If you don’t have one, you can get a new magic link.

Learn how to log in with a magic link.

Magic link doesn’t work

To log in to the app, try these basic tips first. You can always get a new magic link if you still have issues. Or troubleshoot specific errors below.

  • Download the app if you haven’t already.

  • Open the JUNO Live app to make sure it’s installed correctly. You will see the JUNO logo.

  • Open the magic link email from your mobile device, not your desktop computer.

  • Open the email that contains the most recent magic link. (If you requested a new one.)

  • Try copying and pasting the link into the app if tapping it doesn’t work.

  • Log out of any VPN on your mobile device. (See instructions for Android and iOS.)

Magic link opens the browser instead of the app

If the magic link doesn’t work when you tap it, try copying and pasting it into the app.

Uninstall and reinstall the app, then try the magic link again. This clears the app’s settings and cache. Choose your device to see instructions:

Android
Uninstall Android apps
Reinstall Android apps

iOS
Uninstall iOS apps
Reinstall iOS apps

App is frozen

If your app freezes or you experience other issues, try force quitting the app or restarting your phone. Choose your device to see instructions:

Android
Force quit the app on Android
Restart your Android device

iOS
Force quit the app on iOS
Restart your iOS device

Try updating your device

Updating your device’s operating system might solve issues. Note that updates can take time and might require an internet connection.

Choose your device to see instructions:

Update iOS (iPhone and iPad)
Update Android