Prep for your event or live session ahead of time with this checklist.
We recommend using Google Chrome for the best experience. You can download Chrome here.
Log in and fill out your profile.
Make sure your internet is connected. A wired connection usually works best.
If using wireless internet, make sure you are as close as possible to the router.
If you are on-site at an event, connect to Wi-Fi for a better mobile app experience. There might be two different Wi-Fi networks available. For example, one for the hotel and one created just for the event. Try both to make sure you’re on the stronger connection.
Test your setup with the TokBox pre-call test. (You can test again during the event by going to Test your setup at the bottom of your personal profile.)
Plug in and connect your headset and/or speakers.
Connect your microphone.
If you are using an external webcam, make sure it is connected.
Clear your camera background of any obstructions and make sure it looks presentable.
Set up your virtual background, if you’re comfortable downloading and setting up third-party apps like ChromaCam or OBS.
If you don’t want to be live on camera, upload a profile photo. Then you can turn off your camera and leave your microphone on. Your profile photo will show up instead of your live video. Make sure your profile picture is square for it to show at its best.
To troubleshoot, see: My camera doesn't work
For Mac computers, make sure screen sharing is enabled in your settings.
If you’re using a VPN, you might need to disconnect it during live sessions and video meetings for the best experience.