Prep for your event or live session ahead of time with this checklist.

Basic setup

Internet connection

  • Make sure your internet is connected. A wired connection usually works best.

  • If using wireless internet, make sure you are as close as possible to the router.

  • Test your setup with the TokBox pre-call test. (You can test again during the event by going to Test your setup at the bottom of your personal profile.)

To troubleshoot, see: Trouble watching videos

Audio sources

  • Plug in and connect your headset and/or speakers.

  • Connect your microphone.

To troubleshoot, see: People have trouble hearing me or Trouble hearing other people

Camera

  • If you are using an external webcam, make sure it is connected.

  • Clear your camera background of any obstructions and make sure it looks presentable.

  • Set up your virtual background, if you’re comfortable downloading and setting up third-party apps like ChromaCam or OBS.

  • If you don’t want to be live on camera, upload a profile photo. Then you can turn off your camera and leave your microphone on. Your profile photo will show up instead of your live video. Make sure your profile picture is square for it to show at its best.

To troubleshoot, see: My camera doesn't work

Screen sharing

VPN

  • If you’re using a VPN, you might need to disconnect it during live sessions and video meetings for the best experience.