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Attendee FAQ

How should I set up my device for the best experience? 

Follow these tips to set up for success! 

  • Using a mobile device? Android phones, Android tablets, iPhones, and iPads are supported. Download the JUNO Live app for the best on-the-go experience.

  • Make sure your browser is up to date with the latest version. We recommend using Google Chrome. Download Chrome here. Firefox, Safari, Microsoft Edge, and Opera are also supported. Internet Explorer is not supported.

  • Make sure your operating system is up to date. We support Windows 7 or later and Mac OS 10.12 or later. 

  • Make sure your camera and microphone have permission to be used. Check your browser and device settings.

  • Disable browser extensions or plugins that are large or privacy-related.

  • Disconnect from any VPN.

  • Click here to get specific instructions for your browser or device.

How do I log in to the mobile app?

First, download the JUNO Live mobile app, then tap the magic link in your welcome email. You will be automatically logged in… like magic! Make sure that you always have access to the email address that you’re registered under. If your login has to be reset, a new email will be sent to that email address.

Need more help? See step-by-step login instructions or see more troubleshooting tips.

Do I have to convert times to my time zone? 

No, all times around the site are automatically shown in your time zone (as it’s set on your computer). 

Check your computer’s clock! JUNO sets your time zone based on your computer, so it will be incorrect if your physical time zone is different than your computer’s. Learn how to change your time zone for Mac and Windows.

How do I set up my profile? 

In the top right corner, click on your profile photo, then select My Information. From here you can edit your profile and preferences at any time. Make sure to select your areas of interest and availability when you first arrive. Learn how to set your availability for one-on-one meetings.

How do I set up my schedule? 

Click the Attend button next to any session to add it to your personal schedule.

How do I go to a session that’s in my schedule?

Go to the Schedule tab to see a list of all the sessions. Then click My Schedule to see a list of the sessions you selected to attend. The clock next to each session counts down until it goes LIVE. When it’s time, click on a session to enter it.

I can't hear the session. What do I do? 

Hover over the video playing on the screen and make sure to turn up the volume, just like you would for a YouTube video. Also, check if the volume on your device is turned up. See more troubleshooting tips.

Why does a video stall or not play smoothly? 

The video quality will automatically adjust based on your internet speed. If you’re on wifi, try moving closer to your router. Or connect directly to your router via an ethernet cable. See more troubleshooting tips.

Can I change my background like in some other video conferencing software? 

Right now, it’s only possible to change your background if you’re comfortable following these instructions to download and set up third-party apps (ChromaCam or OBS). Otherwise, virtual backgrounds are not available within the site. We are in the process of making virtual backgrounds easier to access for all users in future conferences!

Can I rewind or start over? 

In some pre-recorded sessions you can! If you see controls at the bottom of the video, you can use them to rewind or start over, just like you would for a YouTube video. If there are no controls, you cannot rewind or start over.

How can I see who else is attending the conference? 

Go to the Directory to see a list of all attendees. Want to learn more about someone? Click on their name photo to view their profile.

Is there a site-wide chat?

Yes! Everyone can post and comment in the social feed. Learn how to post in the social feed.

How do I connect with people individually? 

Make sure to select Allow members to contact me in your personal profile. This lets other attendees contact you.

Wherever you see someone’s profile photo, click it to open their profile. From there, you can send direct messages or schedule one-on-one video meetings that happen right here on the site!

Do I need to coordinate times for one-on-one meetings?

All you have to do is set your availability and away dates in your profile. Then people will only be able to select time slots that you’re available. We also automatically block your calendar when you add sessions or other meetings to your schedule.

How do I find notifications and direct messages?

Select your profile photo in the top right corner. Then select the Speech bubble icon for direct messages or the Bell icon for notifications.

What is the leaderboard? 

You can earn points for participating in activities around the site. Use the leaderboard to see how you stack up against other attendees.

Click the lightning bolt icon in the top right corner to open the leaderboard. The number next to your name is your total points!

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