Where do I go to log in?
You have 2 options:
If you have a temporary password, click LOG-IN. Type in your email address and temporary password. You will now be able to create your own password. Recommended to have a capital letter, 8 characters, and a special character.
If you are a new user, click JOIN TODAY. Type in the required information. Here you will be allowed to choose your available time, job title, and other information. This information will be used to recommend content throughout your experience. Once you have filled out all the information, accept the Terms and Conditions, CREATE ACCOUNT and your in!
Where can I go to update my preferences?
In the top right corner, click on the avatar, or your image. This will open up your profile. From here you can edit your profile and preferences at any time.
Once I’m in the site, where do I go?
ANYwhere you want! Become familiar with the site by clicking around to become familiar with what content is where. If you click on something and it takes you somewhere you did not want to go, simply click your arrow back button or the icon in the top left corner and you will be redirected to the home page.
What is the countdown clock counting down to?
The clock on the sessions is counting down until the event goes LIVE.
If you click on the event ahead of time, you have the option to add it to your schedule. To add to your schedule, click the attend button at the top left. You will also find a description of the session, speakers, and sponsors of each.
Where do I view the sessions I clicked attending for?
Click on the Schedule tab and you will first see a list of all the sessions. Click MY SCHEDULE and you will now be able to see a list of the sessions you have selected to attend.
Can I chat and ask questions during a session?
Of course! While viewing a session, on the right-hand side of the screen, you will see a chat functionality with 3 tabs: Chat, Q&A, and Polls.
Chat allows you to interact with other attendees during a session.
Q&A allows you to ask a question to the speaker.
Polls will be asked by the speaker or moderator and allow you to answer real-time.
Why can’t I hear volume?
If this is a pre-recorded video, on the video icon, next to the player icon, there is also a volume icon. Use this icon to turn the volume up and down on the video itself. Also ensure the volume on your device is turned up to your appropriate volume.
How can I see who else is attending the conference?
Click on the directory tab and you will see a list of all the attendees. Want to learn more about someone? Click on their name, view details and their biography will appear. From here you have an opportunity to message them and schedule time.
How do I earn points throughout the conference?
An attendee will see the ability to earn points ALL throughout the conference. From attending sessions, answering questions, to attending exhibitor or sponsor booths, points will be awarded.
Where do I see how I rank against other attendees?
In the top right, next to your avatar, an attendee will be able to see real-time how they rank against other attendees. If you click on the leaderboard you will be able to see the full list and how you are ranked.
What if I want to learn more about a sponsor or exhibitor?
Within a sponsor or exhibitor page, there will be booth representatives for attendees to connect with. Simply click on the SCHEDULE button under their picture and you will be prompted to select a time and write a message. The booth rep will be notified and connect with you.
What are system requirements?
You can watch content on PCs running Windows 7+, and Intel-based Macs running macOS 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.
What are the requirements for Mac Computers?
macOS 10.12 or later.
Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.
What are the requirements for Windows computers?
Windows 7, Windows 8.1 or Windows 10
Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.
Why does video playback stall or not play smoothly?
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent, or if you have several wifi enabled devices connected simultaneously, you may experience problems during playback. If you’re on wifi, try moving closer to your router. You may also try connecting directly to your router via an ethernet cable.
My video won’t play!
Are you logged in with the correct account? Please check your login status at the upper right of the JUNO window. If you are logged in you will see a circle with the initials of the account holder. To switch accounts, click on the tab and select “sign out”, then login (using email address) to the preferred account.
If you are not logged in, you’ll see the word “login” in the middle of the window. Click “login” and enter the desired user name and password.
Can I rewind or start over?
Yes, if the session is fully prerecorded, use the controls to start over, or at the desired point of the video.